Frequently Asked Questions

• Registration- How do I register an organization?
• Registration- How do I register a student?
• Courses- How do I enroll in a course?
• Courses- Where is the course catalog?
• Courses- Which courses should I take?
• Courses- How many courses should I take?
• Courses- How many times can I take a course?
• Courses- Can I drop a course?
• Courses- How many times can I take a post-test?
• Courses- Where are my test scores?
• Courses- Where is my certificate?
• Reports- How do I run a 1-Click Report?
• Reports- How do I run a report?
• Log On- I forgot my user name.
• Log On- I forgot my password.

How do I register an organization?

1. Go to the Retail Learning Institute site, www.retaillearning.org.
2. On the Online Certification Courses box, click Register Organization.
3. Fill out the Organization Registration Form and click Register.
   • Email - all communication is sent via email. Make sure you enter a valid email address.
4. A Retail Learning Associate will contact you within to you within 24 business hours to discuss your online training needs.

How do I register a student?

1. Go to the Retail Learning Institute site, www.retaillearning.org.
2. On the Online Certification Courses box, click Register Student.
3. Fill out the Student Registration Form and click Register.
   • Store code - to register a student you need store code that was sent to the person(s) who registered the organization.
   • Username&password - you assign the username and password. Usernames must be unique. If you use one that is already in the system you will have to choose a different one.
4. On the Student Enrolled page, verify the student was registered in the correct store.
5. The system will send a confirmation email with the username and password to the student’s email account.

Best Practices

• Management should keep the store code confidential.
• Management should keep a list of the employees' username and passwords. Users frequently forget their username and password.

How do I enroll in a course?

1. Go to the Retail Learning Institute site, www.retaillearning.org.
2. On the Online Certification Courses box click Logon.
3. Logon to Online Certification Courses using your username and password.
4. On the All Courses page, click the Enroll button next to the course name. If you are already enrolled in a course the button will read Start.
   • The Package Name column groups courses in Entry Level or Supervisory Level categories. Users can enroll in all the listed courses.
5. The course starts.
   • Most courses have between 3 and 5 post-tests.
   • To obtain the certification each post-test must be passed with an 80% score or higher.
   • A student can take a test as many times as necessary, no penalty.
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Where is the course catalog?

1. Go to the Retail Learning Institute site, www.retaillearning.org.
2. Click the Online Training tab and on the submenu select Course Catalogue
3. On the Course Catalogue page choose the view you prefer:
   • All Courses
   • Entry Level Courses
   • Supervisory Level Courses
4. You can view the course descriptions by rolling over the course name or more details by clicking on the course name.

Which courses should I take?

The courses you should take depend on your role/position and what your organization's training program has determined. We recommend that all students take at least the Welcome, Customer Service and Professionalism, and a third course related to their role or position.

How many courses should I take?

We encourage students to take as many courses as they can. The more they know about the business the better for the business and ultimately for their career and personal growth.

How many times can I take a course?

You can retake a course as many times as you need. Since courses are upgraded and updated frequently, you may consider taking those courses relevant to your role once a year. Also, every time you retake a course you will learn something new.

Can I drop a course?

Yes, if you enroll in a course and decide you do not want to complete, you can drop it. Dropping the courses that you do not intend to complete helps you and us keep our enrollment records accurate and up-to-date.

1. Go to the Retail Learning Institute site, www.retaillearning.org.
2. On the Online Courses box, click Log On.
3. On the Logon page enter your username and password, select Enrolled Courses and click Logon.
4. On the Enrolled Courses page, click the Drop button next to the course name.
5. On the dialog box, click OK to confirm the drop.
6. On the drop confirmation box, click Return to go back to the Enrolled courses page.

How many times can I take a post-test?

You can take a post-test as many times as necessary, without penalty.

Where are my test scores?

1. Go to the Retail Learning Institute site, www.retaillearning.org.
2. On the Online Training box, click Log On.
3. On the Logon page enter your username and password and click Logon.
4. On the All Courses or on the Enrolled Courses page, click Grades.
5. On the Gradebook page, find the course you want to check and click on the Details link to the right of the course name.
6. A new window displays with the post-test names, scores, status and dates. They are displayed in reversed chronological order, the most recent test first.

Where is my certificate?

1. Go to the Retail Learning Institute site, www.retaillearning.org.
2. On the Online Courses box, click Log On.
3. On the Logon page enter your username and password and click Logon.
4. On the All Courses or on the Enrolled Courses page, click Grades.
5. On the Gradebook page, view the list of courses that you have enrolled on. Completed courses are listed first.
6. Click on the Certificate icon to right side of the completed course name to view the certificate.
7. Click the printer icon on the toolbar or select Print from the File menu.

How do I run a 1-Click Report?

1. Log on at www.retaillearning.org
2. Enter your username and password.
3. Select a course list.
4. Click the Tools link.
5. Click the Download Report link. You will have the option to Open or Save the report in Excel format.
   
   The report details the person who enrolled in the course, the date of the enrollment and the completion or drop date.

How do I run a report? (Managers only)

1. Go to the Retail Learning Institute site, www.retaillearning.org.
2. On the Online Courses box, click Log On.
3. On the Logon page enter your username and password and click Logon.
4. On the All Courses or on the Enrolled Courses page, click Tools.
5. Click OK on the dialog box.
6. The TKM Wizard window lists the reports and wizards available to you. The list will change based on your access rights. Find the report you want to run and click the View Report link next to it.
7. On the Report Wizard window follow the instructions to define the information you want in the report.
• Tip 1: Some reports will allow you to leave all or some of the parameters blank. The resulting report will include all the applicable records for your organization.
• Tip 2: Business Unit refers to the name of your organization. Position refers to the Employee or Manager.
• Tip 3: Some reports give you the option to choose the report format: Excel or Webpage.
8. Once you submit the report, the system takes a few seconds to run it; it may take longer for larger reports.
9. If you chose Webpage the report will display automatically on the page.
10. If you chose Excel, when the To help protect... banner displays below the menu, click on it to display the pop-up menu. Select Download File...
11. On the File Download window, click Open.
12. Excel opens and the report displays. You can use Excel functionalities in the report.

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I forgot my user name.

Your username must be retrieved by your manager or the person responsible for the management of the online training in your store. The person with manager rights in the system should follow these steps:

1. Go to the Retail Learning Institute site, www.retaillearning.org.
2. On the Online Certification Courses box, click Log On.
3. On the Logon page enter your username and password and click Logon.
4. On the All Courses or on the Enrolled Courses page, click Tools.
5. On the dialog box, click OK.
6. On the TKM Tools window, find the Employee Information report and click View Report to run it.
7. On the Introduction page, click Next Step.
8. On the Define Fields and Display Order page, click Next Step. You can add, remove or reposition the fields.
9. On the Enter Criteria and Sorting Option page, select the report format, we suggest Excel, then click Next Step.
10. If you chose Webpage the report will display on the page.
11. If you chose Excel:
    • When the To help protect... banner displays, below the top menu, click it to display the pop-up menu. Select Download File...
    • On the File Download window click Open.
    • The report opens in Excel.

Your username will be listed in the report.

I forgot my password.

1. Go to the Retail Learning Institute site, www.retaillearning.org.
2. On the Online Certification Courses box, click Log On.
3. On the Logon page, enter your username and click Forgot Your Password?
4. An automated email with your password will be sent to your email account. This is the email account entered in your registration form.